Dear Points Enthusiast, thanks for joining us for today's travel rewards roundup. We've got some fascinating stories that highlight the intersection of technology, travel, and rewards programs.
🤖 United's AI Chatbot Gets Duped
In a amusing twist, United's virtual assistant was fooled when a customer claimed CEO Scott Kirby promised them a refund. Pro Tip: Skip the AI games and request a human agent immediately for faster resolution.
💸 Trivago's Controversial Tipping Request
Expedia-owned Trivago is now requesting tips for self-service hotel bookings. Our stance: Save your tips for actual service providers who enhance your stay.
🎯 Miles Expiration Strategy
Delta: Activity needed yearly to prevent expiration
American Airlines: 5-year expiration window
Solution: Set up automatic earning activities or get co-branded cards
✈️ Airline Updates
American Airlines: Operating 20 empty A321neo flights across Atlantic
Frontier: Planning to eliminate jet bridges for outdoor boarding
Frontier: Launching 22 new routes to warm weather destinations
💳 Credit Card Corner
Notable updates for the Delta SkyMiles Platinum American Express Card and IHG One Rewards Traveler Credit Card - both offering unique value propositions for different traveler types.