Customer Service

Airline and hotel customer service news, complaint handling, retention offers and reviews of how loyalty programs treat their members.

Airline Fees

Apr 21, 2026

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9 min read

A customer service disaster at 35,000 feet, a Citi transfer bonus worth knowing about, and the EU move that could reshape budget flying

Loyalty Programs

Sep 30, 2025

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3 min read

From contentious birthday claims to customer loyalty drama, plus a shocking stowaway discovery and an Austrian Airlines ticket scheme.

Credit Cards

Sep 8, 2025

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3 min read

Today's travel rewards digest: AI mishaps, unnecessary tipping, and smart miles strategy

Credit Cards

Jul 19, 2025

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3 min read

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